Not all of the wines found in the store is available online and vice-versa. If you purchased a wine in the shop and don’t see it available online, please call us at 202-817-3803. We’d be happy to check its availability for you.
Unused or unopened accessories and books may be returned for a full refund within 15 days of purchase upon presentation of the valid original receipt. Defective wines and craft beers may be exchanged for items of equal or greater value within 30 days of purchase upon presentation of the valid original receipt. We do not issue store credits. Please review additional return/exchange restrictions and information below.
DCanter is a wine boutique located in Washington, DC that specializes in helping you find delicious artisanal wines to match the experience that you seek. Our expert staff is happy to help you find the perfect pairing for life’s occasions – whether you’re celebrating something special, or wanting to enjoy an easy glass or two after a long day at work, or looking for wine that will pair well with a type of cuisine. We also provide wine education for those seeking to learn more and are curious to explore the world of wine. Check out our upcoming list of classes here.
Create a taste profile, and we’ll match you with a dedicated wine concierge who will hand-select wines based on your taste and budget preferences. Don’t know a lot about wines? Not to worry. Your wine concierge will help you discover your wine style. If you are a connoisseur, your wine concierge would be happy to help you more easily access wines to meet your palate’s needs. You can choose to receive either three (3), six (6), or twelve (12) bottles monthly. The Concierge service is only $15 per month, which is waived for purchases of 6 or more wines, and includes unlimited delivery in case you want to order more. You can pause months or cancel at any time. As a valued Concierge client, you continue to get unlimited delivery even when you pause or skip your regular Concierge case. In this way, should you need wines after all, you can order your wines online or give us a call at the wine boutique, and we'll get your wines to delivered your door. Prior to curating your next month’s Concierge selections, your wine concierge will contact you seeking feedback on how you enjoyed the wines you received.
Exchanges for Defective Wines and Craft Beer Purchases
DCanter stands behind the quality of all the wines and craft beer that we sell. If you open a bottle and find that it is defective (corked, oxidized, otherwise spoiled), we will gladly exchange (not refund) it for a bottle of equal or greater value. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit. Since we cannot control how bottles are stored once they leave our possession, we will only accept defective bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff and must be accompanied by the original sales receipt.
Returns and Refunds for Accessories, Glassware, and Books
Unused, unopened, and undamaged accessories, glassware, and books may be returned for a full refund within 15 days of purchase. After 15 days, accessories and books are no longer eligible for a refund. Your item(s) must be accompanied by the original sales receipt. We do not offer store credit.
At this time, we deliver anywhere in Washington, DC and northern Virginia.
We do! Our team seeks out independent producers who are passionate about their craft, committed to making quality wines, and treat the land and their vines with respect. We vet and taste through every single wine to ensure that it meets our standards for quality and taste. Click here, for more information about us!
Our return policy is only applicable to book and accessory purchases, not wine or beer. Please bring the items back to DCanter within 15 days of purchase, along with the original sales receipt. If the items were delivered, please call us at (202) 817-3803 to discuss your options.
We charge a flat fee of $10.00 for delivery anywhere in Washington, DC.